Domain Name Services

CONTACT

Any queries relating to these services should be addressed as follows:

ASK4 Ltd
Devonshire Green House
14 Fitzwilliam Street
Sheffield
S1 4JL

t: 0114 303 3232
e: support@ask4.com 

SUPPORT SERVICE LEVEL AGREEMENTS

ABUSE CONTACT

To report any abuse sourced on ASK4′s network, please email abuse@ask4.com.

TERMS AND CONDITIONS

All domain name registration services are provided subject to our standard Terms and Conditions, available here.

UK DOMAIN POLICIES

The .co.uk, .org.uk, .ltd.uk, .me.uk and .plc.uk top-level domains are subject to the Terms and Conditions of Nominet, which are located at https://www.nominet.uk/go/terms.

We will notify you 30 days prior to the expiry of your domain name. You must renew it prior to the expiry date or it will stop working. You may renew your domain through your account manager. We will not auto-renew domain names unless you instruct us to do so.

We do not charge for transferring a domain to another registrar or cancelling a registration. If your domain has already expired, you will need to purchase a renewal from us before transferring it away.

ASK4 COMPLAINTS PROCEDURE

At ASK4 we aim to provide outstanding customer service. If you feel that we have failed to do so, you can submit a formal complaint by emailing complaints@ask4.com with the following information:

• Your name
• Your address
• Your contact details:
• Phone number
• Email address
• Postal address
• A summary of the complaint

Any supporting evidence you wish to provide. The more information you provide the better. Examples of the kind of information you should provide include:

• Any ticket or issue references that we have used
• The names of ASK4 staff that you have spoken to about this issue
• Dates and times
• Any phone numbers you may have called us from – so that we can check phone logs
• Any emails you may have sent us

You can also submit your complaint in writing to the following address:

The Complaints Team
ASK4 Ltd
Devonshire Green House
14 Fitzwilliam Street
Sheffeld
S1 4JL

Complaints can only be accepted via email and letter, not over the phone.

Our policy is that you will receive an initial response confirming receipt of the complaint within 24 hours of the email or letter arriving.

Our policy is that you will receive an update on the progress of the investigation into your complaint within 3 working days of the confirmation.

Our policy is that you will receive a formal response within 7 working days of receiving the first update.

If you are not happy with the response that you receive, you have the right to escalate the matter or appeal against any decision that has been made.

As a final point of arbitration, we are registered with the Ombudsman Services: Communications (OS:C) and will abide by any decision that they make. OS:C can be found here.