Support
Telephone
Technical Support and Sales: 0845 123 8710 or 0114 303 3232
Technical Support and Sales: 0845 123 8710 or 0114 303 3232
Email
Products, Pricing, Upgrades and Connection/Service Issues: support@ask4.com
New Business Opportunities: sales@ask4.com
Call Back Request:
text “help me” to
07797 800 545
Post
ASK4, 4 Milton Street, Sheffield, S1 4JU
The ASK4 online support guide will help you set-up our individual services and troubleshoot any problems that you may encounter. The guide is kept up to date, so please use it as your first port of call when encountering any problems. Visit HERE
Get Satisfaction is the friendly online environment that encourages our users to answer each other’s questions, pitch in to help solve problems, and share all kinds of new ideas about how to improve ASK4 product and services. Visit HERE
Students
You can connect to our network either via an Ethernet Cable (technical term CAT5 Patch Cable) or via one of our wireless access points (similar to a standard broadband router) which can be purchased from our shop HERE. When you arrive at your student accommodation, ASK4 will have a help desk located near the reception area or in the common room. There will be posters directing you to our staff, who will be wearing bright pink T-shirts! Our helpful staff will provide you with an Ethernet cable along with our installation CD. This CD will guide you through our simple process of connecting to the Internet.
You can connect to our network either via an Ethernet Cable (technical term CAT5 Patch Cable) or via one of our wireless access points (similar to a standard broadband router) which can be purchased from our shop HERE. When you arrive at your student accommodation, ASK4 will have a help desk located near the reception area or in the common room. There will be posters directing you to our staff, who will be wearing bright pink T-shirts! Our helpful staff will provide you with an Ethernet cable along with our installation CD. This CD will guide you through our simple process of connecting to the Internet.
Residential
You can connect to our network either via an Ethernet Cable (technical term CAT5 Patch Cable) or via a cable router. When you arrive at your accommodation simply connect your Ethernet enabled device to the socket in the wall and follow the on screen instructions. These instructions will guide you through our simple process of connecting to the Internet and setting up your new account with ASK4.